Shottenkirk Honda of Cartersville Dealership in Cartersville, Georgia

Great dealer with excellent managers and sales associates! Great job Hannah and Tommy! After having a horrible experience with a competing Honda dealer in the Atlanta area, it was a pleasure to have a straight forward, honest, and fair dealer. Highly recommended!

The five stars are for Hannah Jones. She was extremely easy to work with, very knowledgeable and was able to help me realize what was most important to me to have in my new car. Have only had my new Passport for a week, but it feels like the perfect car for me. Thank you, Hannah! Unfortunately, after having such a great experience with Hannah, I next had to wait to finish up with the Finance Department. Brittany Lewis handled that portion of our car buying experience and although she too did a fine job once I got in to see her, I had to wait well over an hour to see her after already spending four hours with Hannah. I understand it couldn’t be helped because four customers were ready to speak to the Finance Department at the same time. But at the time I wasn’t fully aware of what was happening and might have opted to run out for dinner until someone was available. Anyway I felt Brittany did a fine job explaining the extended warranty, etc, but I was probably a little cranky by then and had purchased them in the past but had not seen much value in them on a new car so I said no and just wanted to get home by then. But no. Apparently someone thought Brittany must have not done her job and another young man was sent in to try to get me to purchase the extended warranty. After wasting another 20 minutes or so and saving me only an additional $5 I still said no. Frankly, I felt this was insulting to both Brittany and to me. She was doing a good job and there was no reason for someone else to repeat the whole sales pitch again! Anyway after spending 6.5 hours at your dealership I purchased my car and feel I’m going to be very happy with it. Again, thanks to Hannah and Brittany for all their help!

Recently bought a 2022 Honda Civic, Awesome buying experience! Richard was very helpful and communicative during the entire process! Never felt more like home at a dealership!

Pleasant and professional negotiations where I felt respected and listened to (I drove far from my home to here to avoid the abrasive games played by many metro Atlanta dealers). They worked with me to stay within my budget. Friendly staff - Sherry and Tommy were very kind. Also appreciated the clean, new showroom with plenty of seating. My only critique would be sometimes follow-up communications took some prompting, but they were also very busy with vehicle deliveries before the holidays. Overall, I would definitely recommend this dealership and my salesperson Sherry.

They went the extra mile to provide the best deal and they have wonderful customer service! Kevin went above and beyond when we purchased our CRV. Sherry was so easy to talk to while we personalized my settings and discussed features.She made sure we had what we needed! Matthew, in finance, was efficient and knowledgeable- and funny. The overall experience was great! Too bad I’m keeping my new car forever, otherwise I would look forward to doing it all again!

PLEASE DO YOUR RESEARCH BEFORE YOU COME HERE!!!!! I was looking for a 2022 Accord 2.0T. I was trading a 2018 Ford Focus St with only 20,000 miles! I had done my research and test drove the Honda and it was a fantastic car. I do not recall if the sticker was on it when I test drove it, but I did not think I needed to, as I knew that model MSRP's for around $35,000. I also did research and saw my trade was worth about $28,000 and the KBB trade price, (to a dealer), was about 23 or 24K. I did not look at the sticker price when I test drove the car, but I did not think I needed to, (by the way, Sherry was my sales person and I give her 5 stars). My first offer from the manager was $19000 for my trade and 41K, or 42K for the Accord!!!!! I WAS SHOCKED!!!!! I should have walked out then, but after Sherry making two trips to the Sales Manager, she was able to get 23K for my trade, and a lowered price on the Accord. It was not MSRP though. Now that I think about it, the price was not listed on the internet and I was not given my window sticker, so I do not know what the MSRP for the car was, (I will take the blame for that). I wanted to purchase a car from a dealer in my community, but I know now that I should never go there again. I realize they need to make a profit, but they should not RIP OFF their customers in doing so. I just wanted to add to my review, that I appreciate you reaching out to me so quickly, on this Google review and by phone. I really do not wish to talk about this any longer. The vehicle price increase was mentioned to me, but I guess I did not fully understand at the time and that was my fault. I DID locate the window sticker in the glove box of my car, I just missed it. I see where the price of the car was from, (dealer markup for ceramic paint protection, Shottenkirk customer care package and body side moldings). I just think 7K markup is a little much! I guess nowadays this has become the "nature of the beast". Another way for dealer profit and negotiation. I will say, so far I LOVE THIS CAR and would purchase an Accord again! I just wish the car buying experience could be a little more customer friendly, where an "Honest Deal" for both parties could be reached from the onset, without having to make 2 trips to the Sales Manager!

Terry Ford did a great job. He followed up on every call, text, etc. He listened to what we were really looking for and didn't try to talk us into something we didn't want just to make a sale. Great personality and very sincere! Thanks Terry for a great car buying experience.

Can’t say enough about how great our vehicle purchase experience was. #1 they LISTENED and responded with reasonable answers to every question. Very knowledgeable about vehicle and features we asked about. There was no long haggling and ZERO pressure - we had a quick talk back and forth, agreed on a price and I feel like we both won. Can’t say enough good things about Nick and LT - these guys are genuinely kind people and my wife and I enjoyed getting to know them. Josh And Mekinnah