Russell Honda Dealership in North Little Rock, Arkansas

I went to Russell Honda because I had a clicking noise from the front of my 2016 Honda Pilot when making left turns. After performing a diagnosis, Russell Honda informed me that the left front axle needed changing at a cost of $564.46 (Labor $208 and Parts $356.46). I returned to Russell Honda two days later to change the axle. After waiting for 2 hrs, Russell Honda informed me that the axle was stuck and they could not remove it so the entire hub assembly and bearing needed to be changed at a cost of $989.37 (Labor $401.86 & Parts 587.51). So basically Russell Honda said the entire cost of fixing the clicking noise was 1,345.83. I informed Russell Honda that I needed to get a second opinion. So I went to Honda World of Conway for a second opinion. Honda World of Conway diagnosed and fixed the clicking noise and charged me a total of $151.32. I have been going to Russell Honda since 2018 and needless to say I am very disappointed after my last experience. Why would Russell Honda charge me $1,345.83 to fix a problem that Honda World of Conway charged me $151.32 to fix. Very disappointed!!

Some inconsiderate people work in the service department. The lights on my dash started flashing warnings. I'm in my 60's and it scared me so I stopped at the closest Honda dealership, which was Russell Honda. I asked the man in the service area if he could just look at the dash and see if the vehicle was unsafe for me to drive any further. He said they were full up and couldn't get to me. I said I understood, but could you just look at what is flashing on the dash to see if I need to park it. Do you know he wouldn't even walk 10 feet to look to see what it was doing. Didn't care about my safety so don't think they will care about you. I will NEVER buy a vehicle there or have mine serviced.

My first experience with this dealership has been great so far. We had a couple of bumps during the purchasing process, but they did their best to satisfy this customer. The sales rep who assisted me was Neal. He listened well and answered all of my questions. Today, I am enjoying my new HR-V Sport. I left a different dealership because of poor customer service; it's the service department that truly determines the quality of professionalism and customer care. I expect to have a great experience here.

Excellent customer service! We always by our Honda’s from Russell Honda because of their excellent customer service! Jarrod Russell and Neal Nesler were great throughout the buying process!

Nick and Brent were both amazing! They worked hard to get me approved for a car. I went in and sat with nick and told him what I was looking for, he showed me my options and was honest about the deal I'd be getting. He was great with contacting me and letting me know exactly what I needed to do and what I needed to bring to close the deal. Brent and nick worked hard all day trying to get me approved with different lenders. Back and forth on the phone all day! He was very communicative and quick. He laid out all my options amd showed me the best route to take. He even Stayed passed closing to make sure I was able to sign everything. Both parties were super great. I'd definitely recommend going to see them! Thank you both so much I can't wait o get into my new car!

I took my 2018 Accord to get a new battery my car hadn't been drove for 7 wk cuz of surgery. It was very dirty and the clean it up They were so polite made my day from the one legged woman that had knee replacement surgery thank so much. God bless you!!!

I usually go to Honda World in Conway for oil changes because they have GREAT customer service however today at Russell Honda Jarek D made me feel that coming to this location is worth it with his professionalism with customers. Thank you for the good experience today!

This was 4 years ago so memory is a tad rusty, But my mom purchased a 2016 Honda HR-V EX-L Navi finished in Mulberry Metallic, My mom was super proud because it was off showroom floor! Salesman was al. Although the car was traded in at another dealer (missed her old car) after a whopping 7 months, but during that time we loved it! My mom has 2 jeeps prior to the honda and once warm weather hit she was starting to miss the top and doors off so we traded in for a jeep. And a little extra detail, We now have a beautiful Lexus NX. I’m a car enthusiast so i’ll often pop by local dealers and we still see al, and one of my favorite things about al is that he treats us like a friend and not someone he sold a car too, even after 4 years and not owning the car.