PORTER NISSAN Dealership in Newark, Delaware

I brought my car in for a malfunction engine light on. The Advisor Jake Lindsey helped me with a very professional demeanor. He took the time to answer any questions I had and also told me the same thing was wrong as my certified mechanic who usually fixes my car. The price was reasonable, and Jake didn’t try to sell any additional service that my car didn’t need. My car was done in a timely manner as well.

Leland was a great sales agent. He helped me decide on the best car option for me without pressuring me to buy something I really didn't need. He took great care of me and made sure I was satisfied with my purchase. This is the second car I've purchased from him, going all the way back to 2014.

This dealership was very thorough and fairly priced. The maintenance representative Mary explained what was needed, recommended and required. She also did not speak down to me. I plan to return to have some of the necessary repairs completed.

Just needed the oil change but they did more than I expected and called me when the work was done. I really love Porter Nissan service. The people are friendly and treat everyone the same. They go beyond my expectations in making sure my car gets handled with care and professionalism.

Had a nail in my tire and brought it in to Mary, she was extremely helpful and got my tire patched in almost no time. Love coming in and always getting exceptional service from Mary. Thank you for the awesome job well done!

I pulled into service area late afternoon hoping to either get an oil change or make an appointment for. I was greeted n taken to service desk within minutes and was informed I was also due for 15k mile service. They completed all in less than an hour. Ty

Horrible experience. After confirming full synthetic oil I asked about the recommended miles and was told 3500, when I questioned how full synthetic could possibly be the same as a blend I was given no answer. Then I proceeded to receive a blend in my 2022 Pathfinder, which service had told me all Nissans after 2018 get full synthetic yet the tech put in a hybrid. Service blamed the tech but then the lead service agent told me service messed up. Either way, it resulted in me having to leave work and come back to get it fixed, costing me a 1/2 of vacation day. I was given no refund or credit despite asking due to lack of manager on staff.

My sales rep was great and listened to all of my needs. He explained the different specifications of the car in a digestible manner and did not come off too sale-sy. Was relatable and personable, shared aspects of his life and asked about myself. Really enjoyed our interaction and his ability to align my needs to a great vehicle.