Honda City Dealership in Liverpool, New York

It’s almost a shame I had to take her out in this snowy weather! Grey beauty (my previous 2019 CR-V lease from Honda City) was amazing and I loved her dearly. We had many memories and travels and she served me well. But now, Mz. Cherry is here. She’s upgraded with a few more features and bells and whistles. With the current state of the world we had to get what was available. I initially wasn’t sure on the red color, but it’s safe to say I do love it! I can’t wait to see where she takes us over the next three years with her heated seats, push to start, touch screen and more! As always, these things don’t just happen without a great sales man Mark Walker and a great dealership Honda City of Liverpool! Always easy, friendly, professional, affordable and quick! She was worth the wait! Thank you! 🙏🏻❤️🚗💨

Although it seemed to take hours, it was nice when it came together ❤️ If you need assistance ask for Ray, Judd or Charlie! They're the best 👌

I needed a vehicle rather quickly and with the current new/used market I wasn't quite sure if i was going to find anything in my price range and available. Thanks to Honda City, and their salesman Mark Walker, I found the perfect fit. Honda certified used CRV with a great .99% financing offer! Charlie Emmel made financing simple and Mark Walker was the best. Handled all the paperwork, contacted insurance and was extremely thorough in going over the vehicle functions at delivery. Wonderful, stress-free experience. I highly recommend anyone looking for new or used vehicles to stop at Honda City first.

As a first time customer at Great Lakes Honda I received excellent customer service from Elizabeth Bilinski. She was exceptional with her vehicle knowledge and made sure that I was happy every step of the way. If you’re going to buy a car from Great Lakes Honda, make sure it’s from Elizabeth. Outstanding experience 10/10 DO recommend!

I have always found the entire staff at Honda City, now known as Great Lakes Honda, to be more concerned with customer satisfaction than any other dealership I have purchased or leased a car from. They really take time to listen and have resolved any concern that I’ve expressed. I wouldn’t hesitate to purchase or lease a car from this dealership in the future.

I want to share my story here to illustrate in detail all the ways that have defined the service department at Honda City as a true gem. I hope that my story will help you to make one of the best decisions for the car that you love or care about, like I did. I have a vintage Acura that is also the last of its model, and one that I have resolved to keep for life given our history together. So, when a couple of strange and unusual problems suddenly appeared 2 years ago in the car's air-conditioning system, I searched far and wide for a solution, sparing no costs. Prior to discovering Honda City, I had consulted with 5 or 6 different Honda and Acura dealerships in the Southern Tier and CNY regions over the course of the 2 years. But one after another, as it turned out, what I got from every one of those dealerships was nothing but disappointment which ran the gamut of the imaginable, and sometimes pushed the envelope of credulity. By the time I found Honda City from a list of dealerships to try, after I had moved to Syracuse last year, I almost felt that I had exhausted all hope of finding anyone who could figure out and fix those longstanding problems with my car's air-conditioning system. So, I put those issues on the back-burner for a while, and only aimed for the lower bar of finding a reliable place to get oil changes and install a new set of Michelin CrossClimate2 tires because my old ones were approaching the end of their life spans. Noteworthy was the fact that the first service expert I had the good luck of meeting at Honda City, Steve, who took care of my initial service requests, was courteous, professional, trustworthy, knowledgeable, and always willing to accommodate my preference to only have OEM parts for any necessary replacements in my car. For these reasons, ever since my first visits there, I have chosen Steve as my go-to service expert for all visits thereafter. After those initial visits, I decided to give it a try at Honda City with my car's 2-year-long air-conditioning problems which I had mentioned above. To my surprise, within only an hour of diagnosis, Steve informed me that the technicians at Honda City were able to pinpoint the source of the problems to a simple faulty resistor. And less than half an hour later, by only replacing the simple resistor, they solved both longstanding problems of my car's air-conditioning system, managing to hit the proverbial two birds with one stone. The solution at Honda City was so quick, simple, precise, and conclusive that it ironically seemed underwhelming. Needless to say, I was massively impressed, though I didn't show it. It's apparent to me that only a true Master Technician could have the ability to find the simple solution to peculiar problems that had seemed so complicated to everyone else. Since then, I have returned to Honda City for other services that included a NY state inspection and engine parts replacements. Each time, the service was stellar. All the professionals at Honda City, from Steve the service expert, to their Master Technician, and their Shuttle Driver, to their Manager, have my debt of gratitude for their courtesy, accommodations, and dedication to their craft and profession. The Honda City that I have come to know is a place that neither needs a fancy name to advertise its customer service, nor a pretentious interior to standout from the pack, because the proof is in the unmatched expertise and exceptional judgment of its professionals, as well as in the genuine appreciation from this massively impressed customer who can tell from experience that its quality of service is absolutely a cut above the rest.

Cody, the internet manager, is probably the most amazing person we have ever met at a dealership. I work at a dealer down in Florida and was helping my mother purchase a CR-V. We first went to Leadhonda and that was by far the worst experience I have ever had in a dealership. I called Cody at Great lakes Honda and he was accommodating, helpful and a joy to work with. He assigned a salesman ( Tony ) to finish the sale for my mother and she said Tony was a joy to work with too. I can't say enough amazing things about this dealership, specially in comparison to other Honda dealers in the area.

I called Great Lakes Honda City and they had me test driving the vehicle I was interested in the same day. My experience over the phone and in person was outstanding. Elizabeth helped me get the car I wanted at the right price!