Frank Brown Honda Dealership in Lubbock, Texas

They were prompt and helpful. Did the oil change and rotation as expected. However, when I got the car back, all the tires were inflated to 51 PSI instead of 33 PSI ! It was a but annoying driving to an air pump to let all the air out. A little attention to detail would be nice.

After about a 2 hour. Rob finally came up to me. Asking why I want a car and saying that I can’t afford it which I can and that was very disrespectful I will never shop hear again. They also made fun of my Indian accent saying go back to your country.

Super quick service! They took care of a small issue with my College Students car and made it REALLY EASY! They will continue to have my business!

Best Service Center we've been to! We were traveling from NY to TX for a family visit over Thanksgiving and our engine light came on in OK. We called and spoke to Paul Vera who got us right in, which was a huge relief because we didn't want to drive another 1700 miles back home with that light on. When we dropped the car off, another kind service assistant asked us a few questions and said he believed it was only a sensor, based on our answers and because another Honda Pilot came in with the same issue a week earlier. Sure enough, the diagnostic proved he was right. We have never received such nice, polite and thorough service at an auto station before. The car was repaired in less than a day and we had a worry free trip home. Thank you so much for your professionalism and quick turn around time. It was very much appreciated.

Second and last time going to Frank Brown for an oil change. I had a bad experience the first time, but decided to give this dealership another chance after receiving an apology letter from the service manager. This time, the employee at the service center was extremely rude and unprofessional. Additionally, making an appointment is pointless and there is no signage for the service center. I will be taking my vehicle elsewhere and recommend that you do the same.

1. Went to check out a new car. Tried to rob me by undervaluing my car at $1000 claiming it will go to auction :D Just for reference, James Mears Mazda offered $3500 and I finally sold it to CARMAX for $4000. 2. Staff is super awkward and lack basic manners & courtesy especially the bald manager that sits inside. Misbehaved with a woman salesperson in my presence and this woman salesperson was incompetent to the hilt herself ! 3. Think they're super qualified in business and math and try to patronize you lightly (experienced and qualified enough myself). Same thing happened to a Professor colleague and friend from TTU. 4. I got confused, whether to give them a piece of my mind or ignore them. Chose the 2nd option. Instead went to Subaru got a nice deal. Proud Subaru owner now.

Happy with the service the salesman Rick Lara the finance manager these guys are awesome go see them they'll take care of

Just waited an hour and 45 minutes for an oil change and then they informed me my Honda Care had expired. They are always terribly slow. I will never go back to that poorly run service department.