First Texas Honda Dealership in austin, Texas

Bought my first Honda here. My overall experience has been great. I also feel blessed to have chosen this place as their Service Center for checkups or repairs are also awesome. They have a legit “complimentary” coffee bar for refreshing drinks and snacks too. While waiting for your car to be serviced, you can enjoy at the cafe waiting area with free wifi. They take the hassle and stress of auto service out of your mind. You can also play Galaga, and other video games for free 😉

Honda has the best customer service of any auto company I've done business with. You can tell they really care about quality service and performance. The staff here is helpful and friendly. Plus, there are comfortable sitting areas where you can relax and have a cup of coffee while you wait.

Dylan Payne is an amazing service advisor at First Texas Honda. Definitely recommend him. I needed regular multipoint inspection of my Honda Accord and oil change. He helped me out with it and walked me through any other issues with my car. Friendly and professional!

Recently went to get my oil change on 10/05/22 for a morning appointment as I’ve done many times before. Everything went well (so I thought) I drove back to work and home for the next couple of days and felt my breaks have more play than normal so until the weekend 10/08/22 thats when I went to go underneath the hood to check and my brake cap is off sitting on the bay (pic) so I’ve been driving over 100 miles a day work/home commute with my brake fluid master cylinder open letting in dirt and moisture get into my break line. I called the service department and no one answered I got FWD to a desk lady in sales I assume I gave her my name and she looked me up noted my vehicle and all and I was told I was going to get a call back from management but never did. Although this place does a multi-point inspection of your vehicle the brake fluid is included. They “recommended” I needed a brake fluid exchange but they just worsened the condition of the brake issue and now I most definitely need a brake fluid exchange and bleed the brake system.

I started coming here when we first moved to Austin, and even though since we've moved about 40 minutes away, I still make the drive just to make sure this is the location where I get my car taken care of. The quality of work and customer service here is exceptional. EXCEPTIONAL. Ivan in particular has always been my main point of contact at this location, and is the primary reason I make this drive. The man is incredibly kind, fun, knowledgeable, professional, and at this point I genuinely consider him a friend. It's so rare to have that "small business" feeling of care when dealing with bigger corporations but people like Ivan and the other employees here pull it off in spades. On the car side of things, the thoroughness they put into maintenance and maintaining your vehicle is incredible. They're so on top of what's happened, what's going on, and what could happen, I always feel prepared months in advance for the best ways the car will need to be taken care of. On top of that, my car hasn't had a "problem" or unexpected issue since coming here, and it's getting closer to that 100,000 mile mark. I've gone from someone who liked Honda, to someone who will probably make them the primary make of car I buy going forward. That is in no small part thanks to the people here. Do yourself a favor... Go here for your car. You will not regret it.

I received professional and efficient work from the service department. Cody Penna was assigned to help me. The guy is a top tier individual with a strong work ethic. The service process was quick and painless, free coffee and a rental within minutes I almost didn’t mind spending the money. Communication was excellent. Employees like Cody Penna reflect great on first Texas Honda. Based on my experience I know the management is doing a phenomenal job.

Review of Service Provider: Ty I had an awesome experience with Ty. I think what every customer is looking for when they go to get their car service is honesty. Ty was very honest with the assessment of my vehicle and you could tell it was very genuine. For that reason, I felt like I could trust his guidance and expertise more than anyone I had previously worked with in the service department. I would recommend anyone to work with Ty in the service department. I think he's someone who goes above and beyond for his customers and is very personable.

Bought a gently used Honda Pilot. Anthony Raglin helped us with our purchase. Anthony was helpful, friendly and an absolute pleasure to work with. Better than any dealership experience I have had. The dealership is fantastic, Greg Powell was our finance manager contact. Also, nothing but friendly, helpful and professional. Thanks First Texas Honda. We appreciate your commitment to excellence.