Charlies Honda Dealership in Augusta, Maine

Can't begin to say enough good things about this place. This is not our local shop since we are on vacation. We came in with headlight trouble, didn't have an appointment, but the staff were awesome and fit us in that day. They did an amazing! Were fast, efficient, and helpful. So much so that we scheduled an appointment for some additional maintenance with them. Our vehicle is running great now. Plus, they are dog friendly and have a great waiting area. Highly recommend!

I'm not usually one for leaving reviews but after today I absolutely had to! I had an absolutely amazing experience buying my first new car! I bought a 2022 civic and it was such an easy process I knew what I wanted signed the paperwork and away I went they were truly amazing and easy to work with I couldn't have asked for it to go any better!

I had a great experience with Charlie’s Honda. I felt comfortable and relaxed while working with them. Buying my first brand new car was a breeze, they worked hard to get me the lowest/best monthly payments! I would highly recommend them to anyone looking to buy a beautiful new or used car & am confident that you will walk out (or ride I should say) smiling and satisfied!

Terrible customer service. Ordered a new civic over the phone with Pat. Said it was scheduled to be available by the end of June. I specifically asked what the chances were of it being on time, he said very likely but not guaranteed (fair enough, they have no control over the factory). However, only AFTER I put my deposit down, and after it had been delayed to late July, did he tell me the car was originally supposed to be available in March. I needed the car to be on time as I was moving away. Neglecting to provide this information changed my buying process and cost me my deposit and quite a bit of time. The car was delayed again to late August recently. He also never reached out with updates, I had to always be the one to initiate conversation (always after the dates of supposed updates he would give me), only to be told it had been delayed again. They have no control over the factory delays. But he absolutely could have told me about the previous delays, and not wasted my time or money. I recently purchased a car from a different dealer, and will never buy from this one again.

Terrible shopping experience on Saturday, December 3rd. Stopped in to look at a Ridgeline. Salesperson showed us the Ridgeline and got us keys for a test drive. After the test drive the salesperson was nowhere to be found. A sales manager stepped in on the salesperson behalf. The sales manager tried using high pressured old school sales tactics. We were given the spiel that if we didn't buy on the spot, we could no longer get the "deal". Unfortunately, with the added $599 pro pack this wasn't even a competitive offer. Consumers do not want the high pressured sales pitch where they are not valued. Save yourself the hassle and drive down to southern Maine to get the best honda offers.

My son and I went to a different car dealer and we didn't get treated very well. So my sister suggested we come into Honda she's a car dealer there and said they could help us out. She walked around the lot in the cold with us. She spent so much time trying to pick the right car for us in our price range. She didn't try to sell us the most expensive car that we couldn't afford monthly. They got us such a great deal too. We walked out of there with an awesome Hyundai Elantra thats so beautiful, and has a lot of features I didn't even know I wanted or needed. We love it!! They treated us like family it was such a wonderful experience. I have to say it was like a Vip experience 10 out of 10 would recommend them!!! It was so easy, no stress, and I was not anxious working with them or being there. Also we got free car washes right across the street. Not only for the 5yrs I have the financing but for the entire time I have this car!!! How cool is that!?!?

Trusted, professional, courteous, keeps customers informed and explains ones options. I bring my Honda CRV there because they are most familiar with and have access to original Honda parts. They offer drop off and pick up transportation within work day hours. Worth the cost for peace of mind.

I went to trade in my car for a Honda Pilot. Mitha Hall approached us and was very helpful. We were not the easiest customers since we negotiated 4 or 5 times. She was so sweet and helpful! Thank you Mitha for your help and patience with us! We also worked with Lori Kenney in finance. She was funny and personable. She worked her magic and got us the numbers we were comfortable with! Thank you Lori for being fun and helpful! Tina