Caruso Lincoln Dealership in Long Beach, California

Absolutely horrible service department. We’ve had our 2021 Aviator in three times for service and each occasion has been horrible. Forget using the Lincoln app to schedule service- apparently they do not honor that at this dealership. Take your money and business elsewhere!

Still waiting on diagnosis. Usually have a great experience with fair service writers, until today. Last week had an issue and was quoted $185 for a diagnosis of the issue, but was advised to wait until the problem light was on consistently to make the diagnosis easier for the technician. When dropping off the car, i was first presented a $555 inspection fee. Three times what was quoted a week earlier, was reduced to 2× the amount of $360 after asking about the price increase. Had to choose a Ford location that has the specialty tools to inspect the vehicle & it's just sad that there's not much consistency in the service dept. When it comes to writing up and charging services.

I have purchased 3 cars in 2 years from this dealer starting in 2018. I am very sorry to say that over the last year thier customer service, especially thier service department is sub par to say the least. It seems that a true lack of communication has become the norm in this department. Sad to see such a stellar service department go down so quickly. I quess we can blame Covid, seems to be the norm. I will definitely be taking my business else where. Reason I purchased all 3 of my Lincoln's was the assurance that thier customer service was top notch, quess I was dupped...