Buckeye Honda Dealership in lancaster, Ohio

Huge thanks to bucket Honda and there team! Took my 2014 mustang in to have a detail job done on the car to put it away for the winter. They did a amazing job looks immaculate! Could not be happier with how well it shines thank you again!

took my car in on on February 25, 2022 reference number#2677871. due to I kept leaking coolant out, so I thought I will get a diagnostic test ran it will tell me everything wrong with the car, the test said that I needed a new water pump, new thermostat new drive belt and transmission cooler line. I had to leave my car over night for a part to be ordered, no big deal right. I picked my car up the next day drive it home and did not leave again until Thursday afternoon when I noticed a huge coolant puddle on the ground so i opened up my hood and seen my coolant was completely empty again. So I took it back to the shop, March 3rd 2022. reference number # 2678227 the did yet another test and said that the new water pump that they just stuck in must of malfunction and i needed yet another one. It was all done for free since I had just paid to do it the week before. When I went to go pick up my car they gave me a new invoice telling me other things wrong with my car. Now my issue is that when I brought up that I just had a diagnostic test done by them days before I had asked why it wasn't reported on the paper they gave me saying the head gasket needed replaced, as well as 2 spark plugs. The mechanic told me to my face that once he found the water pump leaking he stopped looking. So to me this says you either dont care to do your job correctly or you plain dont care about the customers either way I tried to find the President of the company mr. gerald spires, and ceo mr timothy spires, or even general managment brett conrad email's so I could submit my complaint to them instead of having to blast it all over the internet. To me something should be done. this is crazy that I now have to spend more money on a problem that should have been brought to my attention the first time of bringing my vehicle in when I had the diagnostic test ran to begin with. Isn't that the whole point of having that test done?! I do not recommend them if your going to have a diagnostic testing done.

Bought my 2022 Ridgeline at Buckeye. Great experience, no pressure and actually enjoyed the experience. It’s a bad time to have to buy a new vehicle but if you must Buckeye Honda Lancaster is the place to go!

I was one of your first appointments this past Saturday morning. Jared was outstanding...everything you would want in a customer service rep. I've owned and maintained cars for over 25 years now and Buckeye Honda is the ONLY dealership I've ever felt comfortable having my car serviced. Fair price with great service. Keep it up!

We purchased a 2022 Honda Passport on 10/15/22 our sales associate Anthony Kapp was very professional. He was extremely knowledgeable and helpful. I highly recommend him.

Buckeye Honda has been great to me. I bought my car from them, and it's been the most reliable car I've ever owned, and I go to them for regular service. The staff are always friendly and always clearly explain their recommendations and always try to find ways to save me money. The last time I went in, they rigged up a repair for the splash guard under my car until the part came in, and did it for free. And it was done so well, they said just to get the full job done next time I get my oil changed. And their waiting room has WiFi, coffee, and outlets so I can hang out there and get things done. I'm very satisfied.

These guys are the real deal!!! Everyone that we interacted with on the staff at this location was helpful, friendly, professional, and courteous. The process of buying a car was seamless and overall an excellent experience. I have never owned a Honda, so I am new to the family, but I love my new Pilot and I would definitely return to Buckeye Honda if I want or need to buy another vehicle. Thanks guys! You are awesome at what you do!!!

Great place and very nice friendly salesmen. I drove a couple different vehicles and they were very helpful. I really like the fact they offer the lifetime powertrain warranty on any vehicle with under 100,000 miles. Stop in I'm sure they can help you find a great new or used vehicle.