BMW Of Watertown Dealership in Watertown, Connecticut

My husband and I were looking for Volvos at Cars.com and Hoffman BMW of Waterbury had the EXACT car I wanted on their lot marked as a "GREAT DEAL." I sent a request for information around 10pm at night. 8am the next morning, Elena sent me an email with the CARFAX, the service report, and some other documents on the car. I asked to set up an appointment and we were able to come same day. Khaled was our sales rep and he was absolutely amazing from start to finish. There was even some confusion on our part about the Audi I wanted to trade in and Elena and Khaled both very patiently worked through our own confusion with us. Once we realized our own error, I was able to discuss what I was hoping for a finance amount a month and Elena replied with "we can do that" and they did! We were able to pick the car up later that day and complete the entire sale. Our BMW genious who did our test drive with us was so kind, knowledgeable and just a joy to be in a car with! When it was time to meet with finance we met with Mike; who was by far, hands down the nicest and funniest finance guy I have EVER dealt with. Everyone was really looking out for our best interest. Even when the coffee machine seemed to be on the fritz the GM of the entire dealship goes "we'll order out if we cant get it to work and make sure to get her whatever she'd like as well." How kind that was! To end what turned out to be an amazing day, we completed the process and Khaled had pulled out a huge bow and surprised us with having it on our new car that is now our first vehicle for our growing family. I have to say it was by far the best experience my husband or I have ever had at a dealership. If you're interested in a BMW or any other car on their lot, I highly suggest Hoffmans of Waterbury. Everyone I met was just amazing.

Thank you Hoffman BMW of Waterbury. Dennis made this experience car shopping seamless and exciting. From start to finish Dennis walked us through the vehicle selection process, and finance breakdown. Dennis maintained constant communication throughout affording us sense of understanding for what my wife and I were looking for. Thank you Dennis and team for making this purchase worth wild.

Dennis helped me and my wife with our purchase of our 22 x5 45e. Smoothest car purchasing experience I’ve ever had. Highly recommend working with Dennis at Waterbury BMW. Exceptional service 100%. As a bonus, with Dennis I found a new fishing buddy to explore some of the best spots in Litchfield county.

I would give BMW Waterbury and my sales professional Karl Turshani 10 if it were an option! My entire experience was easy and enjoyable. Top notch professionals enabled me to get into my new vehicle, which I adore! I highly recommend choosing BMW and Karl Turshani if you are considering a new auto, and the BMW 2023-330xi ...well it speaks for itself.

I am a repeat customer of BMW of Waterbury. Dennis Smith, Client Advisor has assisted my family and me with purchasing several cars. Dennis is very knowledgeable regarding vehicle models and the entire process of purchasing a vehicle. As a warm, friendly person, he works with the entire BMW team. He strives to make the whole purchasing process seamless and the customer happy. It is a pleasure working with this dealership. I would highly recommend Dennis and the entire BMW team to anyone looking to purchase a vehicle.

My experience at BMW of Waterbury was excellent from the moment I stepped in the door. I was greeted and offered a beverage. The building was clean and air conditioned perfectly. That’s when I met the greatest BMW Car Expert I have ever met since dealing with BMW, Karl Turshani with Hoffman Auto. He was kind, courteous and very knowledgeable. I explained what I wanted and he delivered. He didn’t try and sell me a vehicle I did not want, he gave me exactly what I was looking for. He didn’t mind that I wanted to put the car in sport mode and test the power. Salute Karl you the man 🫡😎.

Junior was awesome! He was professional, communicative, and very friendly. The entire team at BMW of Waterbury did a great job servicing my car. They also did a full wash and detail inside without me requesting it, which showed me they are willing to go above and beyond for their customers. Would strongly recommend going to them over any other BMW dealership.

Awesome staff. My parents bought a car from here and they said it was the most effortless process ever. The whole thing ended up taking only 1 hour because they were so impressed by the salesman's honesty and attention to detail. Also just went to get my car serviced here for the first time, staff is very neat. Haley helped me with every step since it was my first car service ever and was very willing to help me understand my service plan as well as the additional required services.