BMW Of Traverse City Dealership in Traverse City, Michigan

Held car without a down all via email and phone calls. Most of all we both loved Patrick! He is Truly a BMW Genius and is a very polished professional. He need to be part of any completed sales at your dealership. Joe was a great guy, no pressure to buy and we had great conversations about cars in general.

Nicole is awesome, super friendly and accommodating. BMW is the car for those who love to drive. Highly recommended

Service was performed as promised in a timely manner. Ken was especially helpful explaining options and work performed. Very professional!

This dealership made purchasing a new BMW an excellent experience! Despite the shortage of cars, they quickly arranged a showroom visit, test drive and info session. When we had settled on a model, Chris P. the Client Advisor secured a build slot with delivery in a surprisingly short time, given the supply chain bottlenecks. The car delivery was smooth, and they took all the time I needed to get comfortable with the new BMW and all of its many features. Bottomline is I felt valued as a customer, with a strong sense of commitment from them to take care of me down the road.

Chris Pratt was the most professional and courteous salesperson I have ever worked with buying a car. As a real estate broker for over thirty years, I can easily recognize professionalism and a salesperson that really cares about their customers. Putting customers first is the key ingredient to referrals and repeat business! Great Experience!

The worst sales team I’ve ever encountered in auto sales. GM Dave is NOT customer focused. The sales reps are unorganized, do not communicate effectively and are not professional. Sad that such a great auto manufacturer has such poor representation in Traverse City.

Absolutely the best service I've ever had. Personal, warm, and understanding, both Matt Echols and Matt Doyle are extremely helpful. Not only identifying the root causes, fixing the problems, explaining the details, they also look out for the customers--always seeking the best options for the customer's individual needs. And they are backed by superb technical people to get things done right. Plus all the staff in the facility makes you feel at home. It's always a pleasure visiting BMW of Traverse City.

Purchased my 3rd BMW from BMW Traverse City. Within 6 weeks, the transfer case had issues. The BMW team stepped up to make things right on the purchase even though they had no obligation. Good business practices!