BMW Of San Rafael Dealership in San Rafael, California

Just bought my car from Luis this past Friday and to be honest I was definitely worried. I’m up in Sacramento and buying a car when you can’t see it in person is pretty tricky. Luis sent me pictures he was knowledgeable about the car and answered all my questions without wait. He and their finance guy Ben were able to get a hell of a deal. Deal was soo good I signed before seeing the car! If you’re looking for a used BMW I highly recommend Luis and everyone over at BMW of San Rafael. Shout to Coleman their BMW Genius for giving me a run down of the car too! Good people, great car, I’m a happy customer!

Hi, this is Andres and Victor , I must add to my delight how wonderful my experience, which were due to an awesome and knowledgeable man by the name of Luis Chinchilla!. It was rare to see such genuine enthusiasm and integrity ensuring all my vehicle needs were met. Luis is actually the modern day hero of Customer Service! Also big thanks to the BMW Genius Coleman Clemons, he helped me with understanding how technolagy on my new BMW M4 comp this man knows his stuff! and is very patient! Thank you Luis and the friendliness staff for going above and beyond all my expectations and making it a wonderful experience! highly recommend BMW SAN RAFAEL!!

BMW San Rafael provides superb customer service! We felt so welcomed and taken care of by Luis Chinchilla; he was incredibly knowledgeable & helpful with all of our needs. Luis provided excellent communication and was very thorough in all aspects of our purchase. 10/10 recommend for your BMW needs.

I am a BMW of San Rafael first time buyer as I live in Texas -- they had the 2022 M5c I wanted AND....at MSRP to boot. Luis Chinchilla was my sales associate and I have to say he was nothing short of awesome. Luis was responsive. Savvy. Smart. Friendly. Caring. And just overall a great guy. Thank you, Luis, for making this a great experience -- especially given the 1742.5 miles between us :) P.S. Thank you BMW of San Rafael for selling at MSRP.

My car buying experience at BMW of San Rafael was nothing short of outstanding. My sales advisor, Luis Chinchilla was courteous, professional, and trustworthy. He was honorable to his word on price, timing, and the buying process from start to finish on the exact car I wanted. During these unprecedented times with so many dishonest and toxic car dealers, BMW of San Rafael stands out among the rest. The finance process was a quick, no pressure, and painless remote experience that was incredibly refreshing compared to the typical car dealer finance stress. When my car was ready for pickup, Luis and his team were well organized, with great energy and enthusiasm, and made sure I was happy and treated well. Truly this was the best car buying experience I’ve ever encountered to date. A huge thanks to Luis, Gavin, and the entire team at BMW of San Rafael!

We purchased a certified pre owned i3 and we were delighted with every aspect of the relationship. Many thanks to Luis Chinchilla who is extremely knowledgeable, patient, and direct. Highly recommended dealership.

I have purchased 6 new cars from this dealership and I have always received top notch service. They make it easy. Their service department is also outstanding. Jacqui goes out of her way to accommodate our family. They are fast, fair & efficient. Thank you to the entire team. Jock

No doubt in my mind….if you want to buy a BMW at the best price and meet the most knowledgeable automotive people in the world…go to BMW of San Rafael! It really is amazing to have so many talented people all in one location. You would think that you would have to have to pay more for all the expertise they have. Nope. It’s obvious that the people of BMW of San Rafael love what they do and will get you together with the best vehicle at the best price in a low pressure environment. I am so happy with my purchase I truly want to sing their praises….Special Thanks to Luis, Ralph, Coleman and Jonathan.