BMW Of Rochester Dealership in Rochester, New York

From the moment I walked into BMW of Rochester Mike M went above and beyond when it came to helping me locate the vehicle I was interested in. He made sure to stay in contact with me and provided many updates throughout the buying process. Most importantly, he helped me purchase a beautiful car at a great price. I definitely appreciated his help during, and even afterwards by showing me how to operate all the features in my new Audi. I could definitely tell that this wasn’t just a sale for him, but more so someone truly enjoying getting satisfaction out of helping others. His professionalism and knowledge made the buying process a smooth one and I would, without a doubt, recommend him to anyone looking to purchase a new vehicle. Thanks for all your help Mike!

Unfortunately, a car accident brought us into West Herr/BMW of Rochester and even though the dealership knew we were in desperate need of a vehicle in a hurry, they treated us with compassion and gave us a great deal. Everything our salesman Andrew did make us feel like we had known him for years and we were like family. Can’t speak highly enough I’m not young man! We recommend BMW of Rochester highly!

My experience with this place is amazing. They were very helpful with all the process from start to finish. Special thanks to Connor and Patrick for all the help. If anyone need a car go see Connor, he’ll definitely take care of his people. 10/10

Very easy, open and friendly experience from start to finish. My salesman Tyler handled everything in a swift and timely manor. He kept it professional the entire time, helped me find the right vehicle for my situation, and answered all my questions and concerns. I felt I got a great deal and felt that everyone a part of the deal was honest through the entire process. I highly recommend West Herr BMW of Rochester!

Tyler, our salesperson, was wonderful throughout the process. He was supported by his teammates, who helped us when we randomly popped in with questions and Tyler wasn’t there. We never felt pressured. It was a smooth sale. The auto, an X3, was custom and only took about 4 weeks.

Connor and the team over at BMW of Rochester took amazing care of me when picking up my brand new m4 competition. Having ordered the cars months ago, Connor kept me up to date throughout the process and finally through delivery. Not only is he a great salesman but he’s a great person and is super funny and easy going. Evan, the tech product specialist was also awesome in terms of running me down all the new features on the car and setting up tech related things. I would 100% recommend anyone to this dealership and take it from me making such a large purchase in my life.

Go see Mitch Guesno! That guy is phenomenal is all I can say. Great energy, pleasant, respectful and NOT pushy! If you want to purchase a BMW or really any car in general he can get it and give you a fair shake on the deal. West Herr has always been honorable and attentive to our needs. Great job guys, your leaps and bounds above the competition out there for just having good people. Good service. Nice smooth process. Thanks again!

I had a great experience at BMW of Rochester. Kyle was immediately attentive. He asked some clarifying questions, and quickly updated me when I came back to check on my vehicle. After a poor experience at my local BMW dealership in Buffalo, I drove an hour to receive service at this dealership. They were kind, welcoming, and attentive. I will drive the hour each time because of this. Thanks, Kyle—and thanks BMW of Rochester.