Bill Gatton Honda Dealership in Bristol, Tennessee

Really thrilled with my new Honda. Whole experience was a total pleasure. Joseph was friendly, knowledgeable and not at all pushy. Of course we went back and made the purchase! Recommended to my Dad who had purchased at this dealership before and he bought a Honda as well. Looking forward to returning for service, advice etc in the future -pleased to have found a pleasant, welcoming place to go.

Bobbie, Noah and Sean were awesome and great in getting me set up with a new 2023 HR-V Sport. Not only was it a quick process but it was easy and everything was clearly explained and satisfaction was #1 in the dealings. Highly recommend!

I couldn't have asked for a better experience buying a car than what I had here, Mike O'Brien was super friendly, knowledgeable, patient and helpful in every way. While there waiting for me, my friends found exactly the car they wanted, too, got a great deal and bought it. I highly recommend Mike and Bristol Honda!

Very friendly, uplifting, and warm atmosphere. These guys and gals know how to make your vehicle buying process non stressful. The personality touch of each employee makes your experience there worth every minute.

Bristol Honda was nothing short of amazing. I have been in the market to upgrade my vehicle and they helped me find the perfect one. I told them my price range and where I wanted to be payment wise, and they made it happen. I could not say enough good things about this dealership!! If you are in the market for a vehicle, go see them and Wesley. I love my new Honda CRV.

I had my Honda Accord in to find an electrical drain on my battery and to get an oil change. The only reason Bristol Honda gets one star is I think they made an effort to chase down the electrical issue. My primary complaint besides having to wait over 3 hours along with 3 other customers is their transparency in disclosure on charges for "shop supplies". After examining my bill, I noted that I was charged $28.59 for shop supplies. After inquiring about the charge, the only explanation from Clifton the service advisor was that charge is for things like rags and other things. So, I asked what other things would add up to $28.59 and he said the technicians don't tell them what the items are. He also asked if I had not been charged for shop supplies my last visit. So, I later checked, and yes I was charged a $1.25 for "shop supplies" when it was under Bill Gatton's ownership for service to install 4 tires, have a front end alignment and an oil change. That was a lot more extensive work for a lot less charge. Later that day I made two attempts to talk to the service manager by phone about the charge leaving him two voice mails. I have yet to receive a call back to address my inquiry about the charges. I was told by the receptionist that he was in the building. I think if a customer is charged an amount such as that, not to mention the tax assessed on that amount that a better explanation other than "shop rags" or "I don't know" should be given. I do not think it would be unreasonable to have any charge over $10.00 itemized on the bill along with the other charges. My recommendation to other customers is make sure to review your charges and don't hesitate to inquire about something that looks out of line. An ambiguous charge such as shop supplies when it appears to be excessive with no itemized explanation is hard earned money out of the consumers’ pockets.

Best dealership experience in my life!!!! They absolutely LOVE for you to be a part of there team.

They don’t list vehicle price online, most of the time dealers do this when they are trying to avoid you comparing pricing. The online chat is terrible and obviously not anyone connected with the dealership.