Bernardi Honda Dealership in Natick, Massachusetts

I bought a used Honda Insight from this dealership a year ago. My car lights up like a Christmas tree after 3 months, and it’s past warranty so there’s nothing I can do now. The car has oil consumption issues, so I’m looking at oil changes every week, car needs new sensors, and all 4 tires need new valves. David was the salesperson who sold me my 2012 Honda Insight. Clearly, they must’ve known this vehicle came with so many issues and prayed the issues wouldn’t present itself within the 30 days. I’m very upset, already looking for a different car and barely got any use out of this one.

Victor was great from the get go. Considerate and passionate when it comes to his clientele. Me and my wife couldn’t be any happier with the vehicle we just purchased from Bernardi and Victor made sure everything went smooth with the process from choosing the car taking it out on a test drive and making sure it was delivered with all the paperwork and sticker done. Victor and Bernardi thank you for the excellent service!!

No complaints about the quality of the service thus far, but the last two times I've gone in for an oil change (with an appointment) it has a taken much longer than anticipated. They could do a lot better at updating the customer about the current status. I was given an ETA and then zero updates. They did send a video saying the service was done but then it was still another 40 minutes until the invoice was ready. In short: If you plan to wait for your service make sure you keep your schedule clear because you'll be there a bit.

I read a lot of reviews and while I can't speak for the service department, I can only speak for the sales staff. I committed to the 2023 model in June. I put a deposit down with the guarantee that it would be refunded when the car arrived. There was a chip shortage issue stalling car production (I verified this elsewhere). Ron and his team were fantastic communicators from the start. I was given prompt responses stating facts with sinceriest apologies and empathy. Then the car came. I was shown facts, given honest figures, refunded my deposit and settled on a very fair price. I couldn't have imagined a better experience. Highly recommend Bernardi Honda and will buy from them again.

Made an appointment for a simple oil change - been here for 2:15 with no end in sight. Sigh. Thought making an appointment for an oil change would be less risky for my schedule - I’ll definitely be pulling into Jiffy Lube next time or literally any other place. A mom just walked into the waiting area with 2 kids - may our lord and savior be with her as she waits 4 hours for her car.

Leasing a vehicle from this location. Victor and the finance manager (sorry I cant remember the name) worked with me in finding the right vehicle for me and got me some of the best terms I could expect. Why not 5 stars? Well, if you do get the service package and need anything outside of regular maintenance, it is extra. I had an air filter that needed to be replaced and yes it was gross. You could've let me know the charge was extra though. As much as this part and installation was I could've went to napa and bought two filters. It's a Honda, not a Cadillac. Let the customer know before performing services when it will be extra. Other than that, I'm a pretty happy customer.

I had a great experience with my salesman Matthew. He tried to work on my requirements and budget, even though I haven’t bought the car yet he keeps helping me out to find one that fits me. Highly recommend him!

Not a good experience with this dealership. I am from Maine and went to these guys looking for a new car, I had the deal set up and the car was then delivered to the dealership. After a week of asking the same questions and trying to make a plan that I was comfortable with, I decided to hold off until 1 day later than originally planned to drive down. I then received a phone call from the manger who was not only rude to me, but made me feel awful about the entire process. The next day I woke up with my deposit back in my bank account and had lost my chance to get my car without even being notified!! Unprofessional service. I have waited years to by my first shiny new car, it should be a very exciting time for me and instead I was filled with anxiety and made to feel as though I wasn’t worthy of being a customer with them…